Shipping policy

Thank you for purchasing consumer electronic products from SIN LING CELINE MOK. We strive to provide reliable, safe, and efficient shipping services for all electronic devices and accessories, ensuring your orders arrive intact and functional. This shipping policy outlines the complete terms and regulations for order processing, delivery, logistics, and after-sales shipping related matters.

1. Order Processing & Preparation Period
We conduct strict pre-shipment inspections for all consumer electronic products, including functional testing and packaging protection checks. All confirmed orders will be processed, packaged, and dispatched within 1–3 working days (excluding Saturdays, Sundays, and official public holidays). During peak shopping seasons, promotional events, or inventory restocking periods, order processing may be delayed slightly.
In the event of obvious order backlogs, inventory shortages, or product inspection delays, our customer service team will proactively contact customers via email to inform them of the updated processing schedule and provide optional solutions to ensure a transparent shopping experience.

2. Shipping Fees & Delivery Timeline
All shipping fees are calculated based on the product weight, size, shipping destination, and logistics method. The exact shipping cost will be automatically displayed and confirmed on the checkout page before you complete payment, with no hidden charges.
We adopt standard international logistics services for all overseas orders. The estimated delivery time for standard shipping is 15–18 business days after order dispatch. Please note that the delivery cycle is an estimated time frame only. Actual delivery times may be affected by logistics carrier operational delays, customs clearance progress, extreme weather conditions, regional logistics restrictions, and local holidays.

3. Shipment Notification & Order Tracking
Once your electronic order is packed, inspected, and officially shipped out of our warehouse, you will receive an automatic shipment confirmation email from our official email address, which includes your unique order tracking number and logistics inquiry link.
Logistics tracking information usually takes 24–48 hours to be updated and displayed on the official tracking platform after shipment. If the tracking status remains unupdated for more than 48 hours, you can contact our customer service team for manual inquiry and verification.

4. Shipping Address Verification & Liability Statement
Customers are solely responsible for filling in accurate, complete, and valid recipient information including shipping address, contact phone number, and postal code during checkout. Please double-check all address details to avoid delivery failures, misdelivery, or package loss caused by incorrect or incomplete information.
We will not bear any liability for undeliverable or misplaced packages resulting from customer-provided wrong addresses, invalid contact information, or unclaimed parcels. If the package is returned to our warehouse due to address errors, customers need to bear the generated return freight and additional reshipping fees for secondary delivery.

5. Lost, Damaged & Defective Shipment Handling
Lost Package Handling: If your package is confirmed lost during transit by the logistics carrier, please submit a consultation application to our customer service team within 7 working days after the estimated delivery date. We will verify the logistics situation with the carrier and provide refund or reshipment solutions in accordance with relevant regulations.
Damaged Product Handling: Consumer electronic products are precision items. If you receive damaged, cracked, or non-functional products due to violent logistics transportation, please contact us within 48 hours after package receipt. You need to provide clear photos or videos of the outer packaging, shipping label, and damaged product appearance. After our official verification and confirmation, we will arrange after-sales solutions such as replacement, partial refund, or full refund for you.

6. International Customs & Tax Regulations
All cross-border shipments of consumer electronic products may be subject to customs inspection, and destination countries or regions may levy corresponding import duties, value-added taxes, clearance fees, and other miscellaneous charges. All local customs fees and taxes incurred during logistics clearance are borne by the customer.
Product prices and shipping fees on our official platform do not include any international customs duties and import taxes. We cannot predict or control the tax standards of various countries. Customers shall bear all relevant costs and comply with the import regulations and policy requirements of the destination country.

7. Shipment Return & Exchange Shipping Rules
For after-sales return and exchange requests for electronic products due to product quality problems, the return shipping fee will be borne by our company after official verification. For returns caused by personal reasons such as unnecessary purchase, incompatible model, or personal preference, the customer shall bear the round-trip shipping fees and possible customs clearance costs.
All returned electronic products must be kept intact with original packaging, complete accessories, and no man-made damage, so as to avoid affecting secondary sales and causing return failure.

8. Contact Information
If you have any questions, disputes, or consultation needs about our shipping policy, logistics progress, and after-sales shipping services, please contact us through the following official channels:
Trade name: SIN LING CELINE MOK
Phone number: +852 7628 6994
Email: info@ravoltis.shop
Physical address: Yen Chow Street, Sham Shui Po, Kowloon Hong Kong SAR